Pricing

Choose one of our products for pricing details

We also offer discounts for nonprofits, religious organizations,
charitable organizations, public schools, and students. Please email us at sales@cloudHQ.net.

What is a user in cloudHQ Backup and Sync Plan?

For backup, migration, and sync of cloud storage, each file creator or author (i.e., user who created a file) whose data you want to backup, sync or migrate is counted as one user. For instance, backing up a Google Drive Shared Drive with files created by 10 different Google Workspace users would count as 10 users. In case of Egnyte sync or backup of Egnyte Shared folders, one Egnyte power user is equivalent to one cloudHQ user.

A user is defined as a unique, personalized email address (e.g., name@yourcompany.com) whose cloud account or data is being synced, backed up, or migrated. If a user uses multiple cloud apps (e.g., Dropbox, Salesforce, etc.), they are still counted as a single user.

Is my data secured?

We run latest stable releases of our server operating system and database software. All software we use is continuously monitored for security problems and is regularly updated with the latest security patches.
All the communications between you, cloud services, and our servers are encrypted with SSL.
cloudHQ uses industry standard OAuth password-less authorization protocol when connecting to Google Docs, Box, Basecamp, and Dropbox. This means cloudHQ has no access to your passwords for these services.
Also, to ensure high-level of security, cloudHQ uses Google OpenID Connect password-less authentication for user authentication. This means that somebody can access your cloudHQ account if and only if that person is logged into your google account.

Do I need a credit card to start the trial?

No. We do not ask for a credit card during signup. You'll receive a trial account for 15 days. We won't charge you during the trial period. At the end of the trial period you'll have an option to enter credit card information or to downgrade to the Free plan.

What are the limitation of free account?

Free accounts can sync all free cloud services. However, free accounts might be limited throttled and files size allowed to be copied is limited to 150 MB.

Is your free trial somehow limited?

We offer a 15-day free trial on all plans during which you can use to test drive cloudHQ and see if it's right for you. You don't need a credit card to sign up, there's no obligation and no risk. However, the amount of data which can be transferred is limited to 2 GB. The file size to be copied is also limited to 150 MB.

Can I upgrade from the free trial to a paid plan?

Yes, you can upgrade your free trial to a paid plan and all of your data and configuration will remain intact.

Can I cancel my account at any time?

Yes. You can cancel your account at any time. If you cancel, we will stop billing you immediately. There's no long-term contract or commitment

What is your refund policy?

We offer 30-day money back for business and premium annual plans.
Just email us and we will process the refund.

What if I go over my users quota?

First, we do not automatically stop backup and sync if number of user increases. Second, exceeding your plan will result in prorated overage charge based on your plan's current cost per user - and we will email immediately to alert you about that.

Do you offer discounts for nonprofits, religious organizations, schools and similar?

Yes, we offer steep discounts for nonprofits, religious organizations, charitable organizations, public schools, and students. Please email us at sales@cloudHQ.net.

What types of payment do you accept?

We accept Visa, Mastercard, Discover, and American Express. We also accept PayPal. You can also pay via purchase order.

Is my data secured?

We run latest stable releases of our server operating system and database software. All software we use is continuously monitored for security problems and is regularly updated with the latest security patches.
All the communications between you, cloud services, and our servers are encrypted with SSL.
cloudHQ uses industry standard OAuth password-less authorization protocol when connecting to Google Docs, Box, Basecamp, and Dropbox. This means cloudHQ has no access to your passwords for these services.
Also, to ensure high-level of security, cloudHQ uses Google OpenID Connect password-less authentication for user authentication. This means that somebody can access your cloudHQ account if and only if that person is logged into your google account.

Do you store our files?

We do not permanently store your files. When cloudHQ access your data via API, it might temporary cache part of the content, but we never store any of your files permanently on our servers.

What are your terms of service, privacy and security policies?

Here are our terms of service and our privacy and security policy.

How do I get technical support?

If you have any questions, just ping us using online chat window in the lower left corner.
You can also ask a support question or provide any feedback by sending an email to support@cloudHQ.net. Business and Enteprise Plan users can also setup a zoom support call here: https://www.cloudhq.net/dashboard/support
We guarantee fast (usually within a few hours) and professional response from a member of cloudHQ development team.

Trusted by more than 3000 organizations, we reliably backup over 10 million files a day.
If you need more help you can book an appointment with any one of our Cloud Experts! No credit card or software download required