Pricing

What is a user in cloudHQ Backup and Sync Plan?

For backup, migration, and sync of cloud storage, each file creator or author (i.e., user who created a file) whose data you want to backup, sync or migrate is counted as one user. For instance, backing up a Google Drive Shared Drive with files created by 10 different Google Workspace users would count as 10 users. In case of Egnyte sync or backup of Egnyte Shared folders, one Egnyte power user is equivalent to one cloudHQ user.

A user is defined as a unique, personalized email address (e.g., name@yourcompany.com) whose cloud account or data is being synced, backed up, or migrated. If a user uses multiple cloud apps (e.g., Dropbox, Salesforce, etc.), they are still counted as a single user.

Do I need a credit card to start the trial?

No. We do not ask for a credit card during signup. You'll receive a trial account for 15 days. We won't charge you during the trial period. At the end of the trial period you'll have an option to enter credit card information or to downgrade to the Free plan.

What are the limitation of free account?

Free accounts can sync all free cloud services. However, free accounts might be limited throttled and files size allowed to be copied is limited to 150 MB.

Is your free trial somehow limited?

We offer a 15-day free trial on all plans during which you can use to test drive cloudHQ and see if it's right for you. You don't need a credit card to sign up, there's no obligation and no risk. However, the amount of data which can be transferred is limited to 2 GB. The file size to be copied is also limited to 150 MB.

Can I upgrade from the free trial to a paid plan?

Yes, you can upgrade your free trial to a paid plan and all of your data and configuration will remain intact.

Can I cancel my account at any time?

Yes. You can cancel your account at any time. If you cancel, we will stop billing you immediately. There's no long-term contract or commitment

What is your refund policy?

We offer 30-day money back for business and premium annual plans.
Just email us and we will process the refund.

What if I go over my users quota?

First, we do not automatically stop backup and sync if number of user increases. Second, exceeding your plan will result in prorated overage charge based on your plan's current cost per user - and we will email immediately to alert you about that.

Do you offer discounts for nonprofits, religious organizations, schools and similar?

Yes, we offer steep discounts for nonprofits, religious organizations, charitable organizations, public schools, and students. Please email us at sales@cloudHQ.net.